Crowdfunding
First Time Crowdfunding? Before You Share or Launch – Read This
You’re almost ready to launch — but before you do, here’s what we’ve seen...
Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
To get your campaign fully verified and ready to receive donations, you’ll need to...
How to Update Your Banking Details on BackaBuddy
Need to update your banking details? No problem – we’ve made it quick and...
The beneficiary has sadly passed away – what happens now?
We’re so sorry for your loss. Losing a loved one is an incredibly difficult...
Can I fundraise outside of South Africa?
BackaBuddy is a South African crowdfunding platform mainly designed to support fundraisers within South...
What happens if I haven’t reached my target?
At BackaBuddy, we believe every bit of support counts. That’s why we’ve designed our...
Can I Run an Anonymous Fundraising Campaign?
We understand that some stories are deeply personal, and there may be sensitive reasons...
How does BackaBuddy ensure the legitimacy of campaigns?
To maintain the integrity of the BackaBuddy platform and safeguard our valued campaign creators...
How do I send campaign updates to my donors?
Engaging with your current donors and potential supporters is crucial to maximise the appeal...
Where do I find my donor list?
To view your list of donors along with their donation totals, navigate to your...
How can I market my campaign?
For guidance on sharing your campaign and attracting donors, explore our detailed guidelines: Top...
Can BackaBuddy market my campaign on your social media?
BackaBuddy has established a dedicated Community group where all campaign creators are encouraged to...
Where can I get a reconciliation statement or proof of payment for my campaigns?
To obtain a reconciliation statement or proof of payment for your campaigns, please follow...
Why were my funds not paid out?
If you’ve submitted a payout request and your withdrawal status has been pending for...
When will my funds be paid out?
After receiving your first donation(s) and completing the verification process, you can request a...
I need funds urgently, can this be arranged?
While we always strive to process payouts as quickly as possible, each request requires...
What are Team Members and how do I add them?
Team Members are individuals you can invite to assist you in managing your campaign...
How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
Once your campaign has been verified, follow these steps to withdraw funds: Go to...
How do I close my campaign?
To close your campaign, follow these steps: Log into your account. Navigate to your...
How do I create a Campaign?
To create a campaign, follow these steps: Log in or create your profile. Click...
Why do I need a Profile?
Your Profile is crucial for managing your campaigns, registering your organisation, and overseeing any recurring donations you've made.
How do I make changes to my campaign?
To make changes to your campaign, follow these steps: Log in to your profile....