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Finance

16
  • Why does my bank statement say “Blue Gecko”?
  • How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
  • When will my funds be paid out?
  • I need funds urgently, can this be arranged?
  • Why were my funds not paid out?
  • How to Resolve Donation Issues
  • Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
  • How to Update Your Banking Details on BackaBuddy
  • Recurring Donations on BackaBuddy
  • How do I clear my browser cache and cookies?
  • Where can I get a reconciliation statement or proof of payment for my campaigns?
  • How to Request a Refund
  • Supported Banks – Debit Orders
  • Can BackaBuddy sponsor me?
  • Can I get a Section 18A/Tax Certificate?
  • Universal Bank Branch Codes

Verification

8
  • Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
  • How to Update Your Banking Details on BackaBuddy
  • How do I verify my Campaign?
  • How do I verify my organisation?
  • Why is verification necessary?
  • How does BackaBuddy ensure the legitimacy of campaigns?
  • How BackaBuddy Handles Complaints: A Commitment to Fairness and Improvement
  • Universal Bank Branch Codes

Crowdfunding

22
  • First Time Crowdfunding? Before You Share or Launch – Read This
  • Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
  • How to Update Your Banking Details on BackaBuddy
  • The beneficiary has sadly passed away – what happens now?
  • Can I fundraise outside of South Africa?
  • What happens if I haven’t reached my target?
  • Can I Run an Anonymous Fundraising Campaign?
  • How does BackaBuddy ensure the legitimacy of campaigns?
  • How do I send campaign updates to my donors?
  • Where do I find my donor list?
  • How can I market my campaign?
  • Can BackaBuddy market my campaign on your social media?
  • Where can I get a reconciliation statement or proof of payment for my campaigns?
  • Why were my funds not paid out?
  • When will my funds be paid out?
  • I need funds urgently, can this be arranged?
  • What are Team Members and how do I add them?
  • How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
  • How do I close my campaign?
  • How do I create a Campaign?
  • Why do I need a Profile?
  • How do I make changes to my campaign?

Donors

8
  • Why does my bank statement say “Blue Gecko”?
  • What is a Recurring Donation?
  • How do I clear my browser cache and cookies?
  • Where can I view my donation history?
  • How to Resolve Donation Issues
  • Why do I need a Profile?
  • Recurring Donations on BackaBuddy
  • How do I adjust / cancel my recurring donation?

Organisations

8
  • How do I register my Organisation on BackaBuddy?
  • How do I withdraw my funds? (Payout Requests)
  • When will my funds be paid out?
  • Why were my funds not paid out?
  • Where can I get a reconciliation statement or proof of payment for my campaigns?
  • Can I get a Section 18A/Tax Certificate?
  • How can I market my campaign?
  • What are Team Members and how do I add them?

Profile

5
  • How to Update Your Banking Details on BackaBuddy
  • How do I set up my Profile?
  • When will my profile be activated?
  • Why do I need a Profile?
  • Can BackaBuddy sponsor me?
View Categories

Why is verification necessary?

Verifying your campaign/organisation is crucial for several reasons:

  1. Credibility and Trust: Verification reassures potential donors about the legitimacy and credibility of the campaign creator/organisation, fostering trust in your cause.
  2. Platform Integrity: At BackaBuddy, ensuring the integrity of our platform is paramount. Verification is part of our commitment to safeguarding both our donors and campaigners.
  3. Protection for Donors: By activating donation payouts only after verification, we uphold a standard that protects our valued donors’ contributions.


Please understand that our verification processes are in place to maintain trust and goodwill within our community. They are not a reflection on you or your cause but rather a necessary step towards ensuring transparency and reliability.

Should you have any concerns or queries regarding the verification process, our support team is always available to assist you.

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Updated on 10 December 2025
How do I verify my organisation?How does BackaBuddy ensure the legitimacy of campaigns?
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