Finance
How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
Once your campaign has been verified, follow these steps to withdraw funds: Go to...
When will my funds be paid out?
After receiving your first donation(s) and completing the verification process, you can request a...
I need funds urgently, can this be arranged?
While we always strive to process payouts as quickly as possible, each request requires...
Why were my funds not paid out?
If you’ve submitted a payout request and your withdrawal status has been pending for...
How to Resolve Donation Issues
Your donation has the power to make a meaningful difference in someone’s life, and...
Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
To get your campaign fully verified and ready to receive donations, you’ll need to...
How to Update Your Banking Details on BackaBuddy
Need to update your banking details? No problem – we’ve made it quick and...
Recurring Donations on BackaBuddy
Recurring donations make a big impact on the causes you care about. By pledging...
How do I clear my browser cache and cookies?
How do I clear my browser cache and cookies? If pages aren’t loading properly,...
Where can I get a reconciliation statement or proof of payment for my campaigns?
To obtain a reconciliation statement or proof of payment for your campaigns, please follow...
How to Request a Refund
At BackaBuddy, we’re dedicated to ensuring your donation experience is smooth and hassle-free. If...
Supported Banks – Debit Orders
SOUTH AFRICAN BANKS Absa Bank Limited Access Bank (South Africa) Ltd African Bank African...
Can BackaBuddy sponsor me?
On BackaBuddy, we support individuals in setting up crowdfunding campaigns to raise funds for...
Can I get a Section 18A/Tax Certificate?
BackaBuddy serves as the facilitator for donations. Please note that only registered Section 18A...
Universal Bank Branch Codes
The Universal Branch code can be found on a Bank’s website, on your bank...