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Finance

15
  • How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
  • When will my funds be paid out?
  • I need funds urgently, can this be arranged?
  • Why were my funds not paid out?
  • How to Resolve Donation Issues
  • Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
  • How to Update Your Banking Details on BackaBuddy
  • Recurring Donations on BackaBuddy
  • How do I clear my browser cache and cookies?
  • Where can I get a reconciliation statement or proof of payment for my campaigns?
  • How to Request a Refund
  • Supported Banks – Debit Orders
  • Can BackaBuddy sponsor me?
  • Can I get a Section 18A/Tax Certificate?
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Verification

8
  • Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
  • How to Update Your Banking Details on BackaBuddy
  • How do I verify my Campaign?
  • How do I verify my organisation?
  • Why is verification necessary?
  • How does BackaBuddy ensure the legitimacy of campaigns?
  • How BackaBuddy Handles Complaints: A Commitment to Fairness and Improvement
  • Universal Bank Branch Codes

Crowdfunding

22
  • First Time Crowdfunding? Before You Share or Launch – Read This
  • Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
  • How to Update Your Banking Details on BackaBuddy
  • The beneficiary has sadly passed away – what happens now?
  • Can I fundraise outside of South Africa?
  • What happens if I haven’t reached my target?
  • Can I Run an Anonymous Fundraising Campaign?
  • How does BackaBuddy ensure the legitimacy of campaigns?
  • How do I send campaign updates to my donors?
  • Where do I find my donor list?
  • How can I market my campaign?
  • Can BackaBuddy market my campaign on your social media?
  • Where can I get a reconciliation statement or proof of payment for my campaigns?
  • Why were my funds not paid out?
  • When will my funds be paid out?
  • I need funds urgently, can this be arranged?
  • What are Team Members and how do I add them?
  • How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
  • How do I close my campaign?
  • How do I create a Campaign?
  • Why do I need a Profile?
  • How do I make changes to my campaign?

Donors

7
  • What is a Recurring Donation?
  • How do I clear my browser cache and cookies?
  • Where can I view my donation history?
  • How to Resolve Donation Issues
  • Why do I need a Profile?
  • Recurring Donations on BackaBuddy
  • How do I adjust / cancel my recurring donation?

Organisations

8
  • How do I register my Organisation on BackaBuddy?
  • How do I withdraw my funds? (Payout Requests)
  • When will my funds be paid out?
  • Why were my funds not paid out?
  • Where can I get a reconciliation statement or proof of payment for my campaigns?
  • Can I get a Section 18A/Tax Certificate?
  • How can I market my campaign?
  • What are Team Members and how do I add them?

Profile

5
  • How to Update Your Banking Details on BackaBuddy
  • How do I set up my Profile?
  • When will my profile be activated?
  • Why do I need a Profile?
  • Can BackaBuddy sponsor me?
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How do I send campaign updates to my donors?

Engaging with your current donors and potential supporters is crucial to maximise the appeal and reach of your crowdfunding campaign. Launching the campaign is just the initial step; effective communication is key to achieving your fundraising target.

You can use the Updates functionality available on the platform by going to your Profile > My Campaigns > Manage Campaign > Updates section. Here, you can upload text updates, images, and YouTube videos to keep donors informed and engaged.

For additional insights on effective promotion, consider reviewing our article on 7 Effective Ways to Promote Your Crowdfunding Campaign and Get Donations.

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Updated on 24 February 2024
How does BackaBuddy ensure the legitimacy of campaigns?Where do I find my donor list?
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