At BackaBuddy, we’re dedicated to ensuring your donation experience is smooth and hassle-free. If you need to request a refund—whether due to duplicate donations, an error in the amount, campaign or payment issues, or a change of mind—simply follow this guide for assistance.
Please remember, your donation makes a meaningful difference in the lives of those you support. While we understand that circumstances may change, we kindly ask you to consider the profound impact your generosity has on the individuals and campaigns relying on your help.
Refunds via PayPal
- Log in to your PayPal account.
- Go to the Activity section.
- Select the payment in question.
If the refund is approved, the money will return to its original payment method, such as your bank, credit card, or PayPal account.
- If you don’t receive the refund:
- Open a dispute in your PayPal Resolution Center.
- File the dispute within the correct dispute-filing timeframe.
Refunds via iVeri
- If your donation was made via iVeri, you’ll need to contact your bank to request a refund. Please follow your bank’s specific procedures to initiate this process.
- Alternatively, you can Contact Us to request a refund.
BackaBuddy Refund Policy
- We reserve the right to refund donors for any reason. This may include, but is not limited to:
- Instructions from the organisation or the campaign creator.
- Inability to satisfactorily verify the campaign.
- Identification of potential suspicious campaign activity.
- Request from the donor.
Refund Processing Schedule:
- Refunds are processed on Tuesdays and Thursdays (or the closest working day), with a 7-working-day grace period to attend to the request.
Fees:
- All bank/payment/transaction fees associated with a donation will be retained by BackaBuddy when processing a refund.
Exceptions:
- In the case of a recurring donation processed by us in error, we will refund the donation amount, including all fees.
- For refunds processed via PayPal, the full donation amount will be refunded.
Notification:
- We will notify donors via email regarding pending refunds and may request banking details or propose alternative options for reallocating the funds.
Liability Disclaimer:
- We are not responsible for any issues that may arise from these actions and it is our policy not to comment on the reasons for any such action.
Reversed Donations and Charge-Backs
- If you are an organisation or have an active fundraising campaign and funds have already been deposited into your account, and a donation is subsequently reversed by one of our payment partners (e.g., charge-back), we have the right to reclaim the reversed amount from you for a reasonable period after the reversal/charge-back.
Bluetick Campaigns
- If you prefer that the funds raised in your Bluetick Campaign be paid out directly to you or the beneficiary, we are required to send an email to your donors to confirm if they are happy to have the funds redirected or if they would prefer a refund. Please refer to our refund section for more details.
Need Help? If you have any questions or need further assistance, please reach out to our support team. Thank you for your understanding and support. Your donation is vital to the beneficiaries and their causes, and we appreciate your contribution and engagement.
