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Finance

15
  • How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
  • When will my funds be paid out?
  • I need funds urgently, can this be arranged?
  • Why were my funds not paid out?
  • How to Resolve Donation Issues
  • Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
  • How to Update Your Banking Details on BackaBuddy
  • Recurring Donations on BackaBuddy
  • How do I clear my browser cache and cookies?
  • Where can I get a reconciliation statement or proof of payment for my campaigns?
  • How to Request a Refund
  • Supported Banks – Debit Orders
  • Can BackaBuddy sponsor me?
  • Can I get a Section 18A/Tax Certificate?
  • Universal Bank Branch Codes

Verification

8
  • Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
  • How to Update Your Banking Details on BackaBuddy
  • How do I verify my Campaign?
  • How do I verify my organisation?
  • Why is verification necessary?
  • How does BackaBuddy ensure the legitimacy of campaigns?
  • How BackaBuddy Handles Complaints: A Commitment to Fairness and Improvement
  • Universal Bank Branch Codes

Crowdfunding

22
  • First Time Crowdfunding? Before You Share or Launch – Read This
  • Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
  • How to Update Your Banking Details on BackaBuddy
  • The beneficiary has sadly passed away – what happens now?
  • Can I fundraise outside of South Africa?
  • What happens if I haven’t reached my target?
  • Can I Run an Anonymous Fundraising Campaign?
  • How does BackaBuddy ensure the legitimacy of campaigns?
  • How do I send campaign updates to my donors?
  • Where do I find my donor list?
  • How can I market my campaign?
  • Can BackaBuddy market my campaign on your social media?
  • Where can I get a reconciliation statement or proof of payment for my campaigns?
  • Why were my funds not paid out?
  • When will my funds be paid out?
  • I need funds urgently, can this be arranged?
  • What are Team Members and how do I add them?
  • How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
  • How do I close my campaign?
  • How do I create a Campaign?
  • Why do I need a Profile?
  • How do I make changes to my campaign?

Donors

7
  • What is a Recurring Donation?
  • How do I clear my browser cache and cookies?
  • Where can I view my donation history?
  • How to Resolve Donation Issues
  • Why do I need a Profile?
  • Recurring Donations on BackaBuddy
  • How do I adjust / cancel my recurring donation?

Organisations

8
  • How do I register my Organisation on BackaBuddy?
  • How do I withdraw my funds? (Payout Requests)
  • When will my funds be paid out?
  • Why were my funds not paid out?
  • Where can I get a reconciliation statement or proof of payment for my campaigns?
  • Can I get a Section 18A/Tax Certificate?
  • How can I market my campaign?
  • What are Team Members and how do I add them?

Profile

5
  • How to Update Your Banking Details on BackaBuddy
  • How do I set up my Profile?
  • When will my profile be activated?
  • Why do I need a Profile?
  • Can BackaBuddy sponsor me?
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When will my profile be activated?

Once you sign up on the BackaBuddy platform, you will receive an email to activate your user profile. Once you have activated your profile, you will have the ability to create a campaign which goes live immediately.

Your campaign can start receiving donations as soon as it is live.

Please remember to submit your verification documents to be eligible for payout.

If you encounter any issues, feel free to reach out to our support team for assistance.

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Updated on 10 December 2025
How do I set up my Profile?Why do I need a Profile?
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