Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy

by Tessa Van Rensberg | Jul 3, 2025 | BackaBuddy Navigation Guides, Campaign, Tips

To get your campaign fully verified and ready to receive donations, you’ll need to upload a bank account confirmation letter. This letter helps us ensure the account details on your campaign are valid and linked to you (or your organisation).

We know admin isn’t the most exciting part of crowdfunding — but we’ve made it as easy as possible. Below are step-by-step instructions to help you download the letter from your bank.

If you run into any trouble, don’t worry — we’re here to help.

Absa

Using the Absa App

1. 1. Log in to the Absa Banking App
   2. Select your account
   3. Tap Details, then Download Confirmation Letter

Online Banking

1. 1. Head to absa.co.za and log in
   2. Click Accounts, then choose your account
   3. Select Account Confirmation Letter to download or email it to yourself

Capitec Bank

Using the Capitec App

1. 1. Open the app and log in
   2. Tap Save, then select your account
   3. Tap Send Account Details — this will email the confirmation letter to you

Online Banking

1. 1. Log in at capitecbank.co.za
   2. Go to Account Info, then download the letter

Prefer to go in person?
Visit any Capitec branch with your ID and they’ll print it out for you.

Discovery Bank

Using the Discovery App

1. 1. Log in
   2. Tap Transact, then choose your account
   3. Tap Account Details > Download Confirmation Letter

Online Banking

1. 1. Go to online.discovery.bank
   2. Click Accounts, choose your account
   3. Then select Download Confirmation Letter

FNB

Using the FNB App

1. 1. Open the app
   2. Tap your account > More
   3. Select Account Confirmation Letter

Online Banking

1. 1. Go to fnb.co.za and log in
   2. Click My Bank Accounts > Account Options > View Details
   3. You’ll see the option to Download or Email your letter

Nedbank

Using the Nedbank Money App

1. 1. Log in
   2. Tap your account, then go to Documents
   3. Select Account Confirmation Letter

Online Banking

1. 1. Visit nedbank.co.za and log in
   2. Click Accounts, select your account
   3. Choose Download Account Confirmation Letter

Standard Bank

Using the Standard Bank App

1. 1. Log in to the app
   2. Tap your account > Details
   3. Tap Send/Download Confirmation Letter

Online Banking

1. 1. Go to onlinebanking.standardbank.co.za
   2. Select Accounts, then your account
   3. Click Download Confirmation Letter

TymeBank

Using the TymeBank App

1. 1. Log in
   2. Tap your EveryDay Account
   3. Tap More Options > Download Account Confirmation Letter

Online Banking

1. 1. Go to tymebank.co.za and log in
   2. Click on Accounts, choose your account
   3. Select Download or Email Confirmation Letter

Uploading Your Letter to BackaBuddy

Once you’ve got your confirmation letter, head to your campaign dashboard, go to the Verification section, and upload your document.

Double check the following before uploading:
✔ Your full name is clearly visible
✔ Banking details match what’s listed on your campaign
✔ The letter is dated within the last 3 months
✔ The file is a PDF or clear image (JPG/PNG)

We recommend doing this as soon as you can — this is the final step before your funds can be paid out.

Need a Hand?

We’ve put together a helpful step-by-step video to walk you through the verification process:
Watch here: How to Verify Your Campaign & Get Funds

Still unsure or stuck? You’re not alone — just drop us an email on our contact page or reach out to your campaign support manager.

We’re here to help you every step of the way. You’ve got this!