A Guide to Supporting Those Experiencing Homelessness in South Africa

by | Oct 9, 2024 | Campaign, Resource Hub

Homelessness in South Africa is a growing concern, impacting individuals and families across all provinces. At BackaBuddy, we understand the importance of providing resources and support to those in need. This guide offers insights on supporting loved ones who may be experiencing homelessness, how to communicate compassionately, and a comprehensive list of shelters across South Africa.

Understanding Stigmas and Causes of Homelessness

Addressing homelessness requires empathy and awareness of the many factors contributing to it. Unfortunately, some stigmas persist that can prevent effective support and understanding. Here’s what you need to know:

  • Common Causes
    • Economic Hardships: Job loss, low wages, or insufficient affordable housing are significant contributors.
    • Health Issues: Both physical and mental health challenges can affect a person’s ability to maintain employment or stable housing.
    • Family Disruption: Domestic violence, family conflict, or loss of a family member can lead individuals to homelessness.
    • Lack of Support Services: Without access to mental health care, job training, or rehabilitation services, many struggle to regain stability.
  • Common Stigmas
    • Laziness or Lack of Motivation: Many believe those experiencing homelessness are unwilling to work, overlooking systemic challenges they face.
    • Substance Abuse: Although addiction may contribute to homelessness for some, many affected individuals struggle with complex mental health and economic issues.
    • Criminal History: A past conviction can limit access to stable employment or housing, pushing some into homelessness.

 

How to Support a Loved One Experiencing Homelessness

Supporting someone facing homelessness can be challenging, but small, meaningful actions can make a big difference. What can you do?

  1. Listen with Empathy
    Approach conversations with openness and empathy. Just being present can help them feel valued and less isolated.
  2. Offer Practical Assistance
    • Provide essential items like a meal, warm clothing, hygiene products, or transport fare to meet immediate needs.
    • Support them through fundraising on platforms like BackaBuddy, where crowdfunding campaigns can help secure essentials, temporary housing, or job training resources.
  3. Encourage Steps Forward
    Offer hope by encouraging small, manageable steps toward stability, such as exploring job training or reaching out to shelters for transitional housing.

 

Communicating with Respect and Compassion

When speaking to someone who is experiencing homelessness, an empathetic, respectful approach can make all the difference. Here’s how:

  • Be Respectful: Address them as an equal, using their name if known.
  • Listen Actively: Let them share without interrupting or judging.
  • Ask Open-Ended Questions: Invite them to share what kind of support would be most helpful.
  • Offer Help, Not Solutions: Ask how you can assist instead of assuming what they need.
  • Respect Boundaries: Recognize their need for privacy and personal space.
  • Show Compassion: Sometimes just knowing someone cares can make a difference.

 

Legal Rights of Homeless Individuals

In South Africa, there are rights in place to protect and support those experiencing homelessness. Being aware of these can provide some relief:

  • Access to Shelter: Municipalities are encouraged to provide emergency shelter to those in need.
  • Right to Dignity and Privacy: The South African Constitution safeguards dignity and privacy for everyone, regardless of their living situation.
  • Access to Health and Social Services: Free healthcare and emergency housing assistance are available for those in crisis.

 

Immediate Resources for Those in Crisis

In times of crisis, knowing where to turn for help can be life-changing. If someone is experiencing homelessness or a crisis, here’s where they can get help: 

Emergency Contacts

  • Police / Ambulance: 10111
  • National Gender-Based Violence Hotline: 0800 428 428
  • Suicide Crisis Line: 0800 567 567
  • Lifeline South Africa: 0861 322 322 (counseling services)

Mental Health Support

Job Training and Skills Development

  • YES (Youth Employment Service): Employment experience for youth, enhancing employability.
  • SETA Programs: Free training programs in various industries. Visit the SAQA SETA Program Page for more information.

 

Shelters Across South Africa

Providing safe shelter is essential. Below is a list of shelters in South Africa that offer housing, food, counseling, and other supportive services.

  • Gauteng Shelters
No. Area Name of Shelter Email Phone Number
1 Alexandra Bombani Shelter [email protected] 011 027 1513 / 079 892 9579
2 Ekurhuleni Mercy Haven [email protected] 010 444 1090 / 074 141 7603
3 Ekurhuleni AMCARE Hannah House [email protected] 011 869 5856 / 065 811 7266
4 Ekurhuleni CTC Bethesda House [email protected] 011 845 2224 / 083 433 6505
5 Ekurhuleni POWA (East Rand) [email protected] 011 901 0292 / 083 280 2334
6 JHB Metro Ikhaya Lethemba [email protected] 011 240 3600 / 066 010 8739
7 Pretoria Beth Shan Shelter [email protected] 012 379 6671 / 083 290 1968
8 Pretoria Mercy House [email protected] 012 329 6682 / 076 522 0532
9 Pretoria Youth for Survival [email protected] 012 304 0001 / 072 796 7914
10 West Rand POWA (West Rand) [email protected] 011 472 6631 / 072 819 0150
11 Durban Denis Hurley Centre [email protected] 031 301 2240
12 Durban iCare Shelter [email protected] 031 572 6870

  • Eastern Cape Shelters
No. Area Name of Shelter Email Phone Number
1 Port Elizabeth Port Elizabeth Shelter [email protected] 041 484 0511
2 East London East London Shelter [email protected] 043 722 6166

  • Free State Shelters
No. Area Name of Shelter Email Phone Number
1 Bloemfontein Bloemfontein Night Shelter [email protected] 051 430 7601
2 Welkom Welkom Shelter [email protected] 057 352 0936

  • Limpopo Shelters
No. Area Name of Shelter Email Phone Number
1 Polokwane Polokwane Night Shelter [email protected] 015 292 4620
2 Thohoyandou Thohoyandou Shelter t[email protected] 015 962 5050
  • Mpumalanga Shelters
No. Area Name of Shelter Email Phone Number
1 Mbombela Mbombela Shelter [email protected] 013 755 1000
2 Nelspruit Nelspruit Night Shelter [email protected] 013 753 9000

  • Northern Cape Shelters
No. Area Name of Shelter Email Phone Number
1 Kimberley Kimberley Shelter [email protected] 053 831 0371

  • Western Cape Shelters
No. Area Name of Shelter Email Phone Number
1 Cape Town Cape Town Shelter [email protected] 021 462 2862
2 George George Shelter [email protected] 044 874 5285

Getting Involved Locally

Homelessness can feel overwhelming, but local efforts make a difference. Here’s how you can help:

  • Volunteer at Shelters: Offer time or skills to support local shelters.
  • Organize Donation Drives: Collect essentials like blankets, hygiene products, and clothing.
  • Advocate for Change: Engage with community leaders to promote affordable housing, healthcare, and job programs.

Be a Lifeline: Support, Donate, or Champion the Cause

  • SuperTroupers Campaign: Donate here to support vital resources for individuals and families in need.
  • PMB Homeless Network: Become a Champion and join a movement dedicated to transforming lives.

If you’re looking for more ways to get involved or want to learn about additional resources, visit BackaBuddy and become part of the change.