Free Resources for Charities 

Getting Started 

The BackaBuddy onboarding & profile verification checklist for organisations.

Ready to launch your first campaign without any technical delays?

To keep our platform completely secure and compliant for donors, every organisation and charity profile goes through a quick internal vetting process.

This step-by-step checklist and video will guide your team through our backend setup. Get your account verified, upload your paperwork correctly, and launch your first campaign without any technical delays.

👇 Download the Organisation Setup Checklist

BackaBuddy Account Set Up Made Easy for Organisations and Registered NPOs

We hold our platform to high standards of financial safety to ensure complete donor trust. This means making sure your bank details, registration certificates, and compliance paperwork match perfectly. This quick guide breaks down exactly what our onboarding team looks for, helping you bypass common verification bottlenecks so you can start raising funds today.

How can I market my campaign?

For guidance on sharing your campaign and attracting donors, explore our detailed guidelines: Top Tips for a successful crowdfunding campaign Getting started & Finding your first donors Advice on sharing your campaign on WhatsApp, Facebook, and Instagram Additionally, BackaBuddy has established a dedicated Community group where all campaign creators are…

Can I get a Section 18A/Tax Certificate?

BackaBuddy serves as the facilitator for donations. Please note that only registered Section 18A organisations can issue Section 18A tax certificates. If you donated to an organisation with Section 18A accreditation, you are eligible to receive such a certificate from the organisation directly. However, if your donation was directed towards…

Why were my funds not paid out?

If you’ve submitted a payout request and your withdrawal status has been pending for more than 7 business days, please reach out to us via any of our support channels. Provide your campaign/organisation details in your message, and we will do our best to assist you promptly.

When will my funds be paid out?

After receiving your first donation(s) and completing the verification process, you can request a withdrawal of your funds at any time. Please note that payouts may take up to 7 business days to process. You may request one payout at a time. If you’re unsure whether you have a pending…

Need Support? Visit our Help Center

What You’ll Get

  • A Video Walkthrough: A friendly visual guide navigating the BackaBuddy organisation dashboard layout.
  • The Document Checklist: A straightforward list showing the exact formats needed for bank letters, NPO certificates, and identity verification docs.
  • The Post-Launch Liftoff Plan: A step-by-step guide on what to do the moment your profile is approved, detailing how to audit your layout, secure your very first donation, and push past the day-one starting blocks safely.
👇 Download the Organisation Setup Checklist

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