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Finance

16

Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
How to Update Your Banking Details on BackaBuddy
Recurring Donations on BackaBuddy
How do I clear my browser cache and cookies?
How to Update Your Banking Details on BackaBuddy
How to Resolve Donation Issues
How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
When will my funds be paid out?
I need funds urgently, can this be arranged?
Where can I get a reconciliation statement for my campaigns?
Why were my funds not paid out?
How to Request a Refund
Supported Banks – Debit Orders
Can BackaBuddy sponsor me?
Can I get a Section 18A/Tax Certificate?
Universal Bank Branch Codes

Verification

8

Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
How to Update Your Banking Details on BackaBuddy
How do I verify my Campaign?
How do I verify my organisation?
Why is verification necessary?
How does BackaBuddy ensure the legitimacy of campaigns?
How BackaBuddy Handles Complaints: A Commitment to Fairness and Improvement
Universal Bank Branch Codes

Crowdfunding

22

Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy
How to Update Your Banking Details on BackaBuddy
The beneficiary has sadly passed away – what happens now?
Can I fundraise outside of South Africa?
What happens if I haven’t reached my target?
How to Update Your Banking Details on BackaBuddy
Can I Run an Anonymous Fundraising Campaign?
How does BackaBuddy ensure the legitimacy of campaigns?
How do I send campaign updates to my donors?
Where do I find my donor list?
How can I market my campaign?
Can BackaBuddy market my campaign on your social media?
Where can I get a reconciliation statement for my campaigns?
Why were my funds not paid out?
When will my funds be paid out?
I need funds urgently, can this be arranged?
What are Team Members and how do I add them?
How do I withdraw the donations my campaign has raised? (Directly to Me/Self-managed)
How do I close my campaign?
How do I create a Campaign?
Why do I need a Profile?
How do I make changes to my campaign?

Donors

6

How do I clear my browser cache and cookies?
Where can I view my donation history?
How to Resolve Donation Issues
Why do I need a Profile?
Recurring Donations on BackaBuddy
How do I adjust / cancel my recurring donation?

Organisations

8

How do I register my Organisation on BackaBuddy?
How do I withdraw my funds? (Payout Requests)
When will my funds be paid out?
Why were my funds not paid out?
Where can I get a reconciliation statement for my campaigns?
Can I get a Section 18A/Tax Certificate?
How can I market my campaign?
What are Team Members and how do I add them?

Profile

5

How to Update Your Banking Details on BackaBuddy
How do I set up my Profile?
When will my profile be activated?
Why do I need a Profile?
Can BackaBuddy sponsor me?

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Donors

How do I clear my browser cache and cookies?
Where can I view my donation history?
How to Resolve Donation Issues
Why do I need a Profile?
Recurring Donations on BackaBuddy
How do I adjust / cancel my recurring donation?

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