How do I clear my browser cache and cookies? #
If pages aren’t loading properly, certain buttons aren’t working as expected, or you’re being logged out unexpectedly, it might just be your browser holding on to older files. Clearing your cache and cookies is a quick way to refresh your browser and help everything run smoothly again. It’s often the first thing we recommend when small issues pop up.
Below you’ll find simple step-by-step instructions to guide you through it.
What are cache and cookies?
- Cache is temporary storage your browser uses to help pages load faster by remembering images, files, and parts of websites.
- Cookies are small files that save useful information, like your login details or site preferences.
Over time, these files can become outdated and clearing them helps make sure you’re seeing the most up-to-date version of the site.
When should I clear them?
It’s worth clearing your cache and cookies if:
- You can’t log in or you’re being logged out unexpectedly
- Pages or campaign content aren’t displaying correctly
- Changes you’ve made aren’t showing up
How do I clear them?
Here’s how to clear your cache and cookies in the most common browsers:
Google Chrome
- Click the three dots in the top-right corner.
- Go to Settings > Privacy and security.
- Click Clear browsing data.
- Select Cookies and other site data and Cached images and files.
- Click Clear data.
Mozilla Firefox
- Click the three lines in the top-right corner.
- Go to Settings > Privacy & Security.
- Under Cookies and Site Data, click Clear Data.
- Select both options and click Clear.
Safari (Mac)
- Go to Safari > Settings (or Preferences).
- Click the Privacy tab.
- Click Manage Website Data.
- Select Remove All.
Microsoft Edge
- Click the three dots in the top-right corner.
- Go to Settings > Privacy, search, and services.
- Under Clear browsing data, click Choose what to clear.
- Select Cookies and other site data and Cached images and files.
- Click Clear now.
Still need help?
If you’ve tried clearing your cache and cookies but something still isn’t working quite right, don’t hesitate to reach out — we’re here to help!
