We’re Hiring: Chief Marketing Officer

We’re Hiring: Chief Marketing Officer

Chief Marketing Officer – Where Mission Meets Metrics

Position Objective:

Location: Cape Town or Johannesburg – Remote, but able to meet/engage with clients (South Africa-based)
Sector: Crowdfunding | Social Impact | Performance Marketing
Type: Full-time
Salary: R50 000 – R70 000 (dependent on experience)

BackaBuddy is South Africa’s leading crowdfunding platform for personal and charitable causes. Every day, we help people raise funds for what matters most — and just as importantly, we help donors see the difference they’ve made.

We believe in the power of stories backed by results. That impact isn’t just something you support — it’s something you can see, measure, and grow. That’s where you come in.

We’re looking for a Chief Marketing Officer who’s driven by purpose but obsessed with performance. Someone who can turn heart-warming outcomes into funded impact — and build the systems that prove that impact at scale.

Your Mission: Build a Growth Engine Fuelled by Proof of Impact

As Chief Marketing Officer, your core responsibility is to broaden BackaBuddy’s brand as the most trusted, successful, and transparent crowdfunding platform in South Africa and beyond.

You’ll lead a multidisciplinary team that transforms campaign milestones into powerful content — ensuring every donor receives clear, timely, and emotive proof of the change they helped create. And by doing that, you’ll convert once-off donors into recurring contributors to social good.

What You’ll Be Driving
  • Donor engagement systems that ensure every donor receives WhatsApp/email updates showing the real-world impact of their contribution

  • A content strategy built on campaign success — stories that move people, build trust, and drive repeat giving

  • Brand visibility and recognition, ensuring BackaBuddy becomes the platform of choice for both fundraising and giving

  • A data-driven marketing funnel that delivers measurable ROI through traffic, conversions, and brand engagement

 

You’ll Thrive in This Role If You:

  • Are a performance-driven marketing leader with a track record of building systems that scale

  • Know how to translate impact into engagement — turning stories into conversions

  • Live and breathe metrics like donor retention, user acquisition, CTRs, and engagement rates

  • Are comfortable building cross-functional teams and collaborating with operations, product, and support to deliver a seamless donor experience

  • Understand that impact is the outcome — but performance is the path to get there

  • Have 10+ years in marketing or related experience, with at least 5 years in team leadership

Key Performance Indicators (KPIs):

  • % of donors receiving meaningful campaign updates

  • Growth in recurring donors and donor lifetime value

  • Increases in platform traffic and successful fundraising campaigns

  • Growth in brand visibility and media mentions across South Africa

What We Offer:

  • A fast-moving, purpose-driven team

  • The opportunity to lead marketing for one of SA’s most impactful platforms

  • Creative freedom backed by performance accountability

  • A culture of transparency, collaboration, and continuous growth

To apply:

Send your CV / LinkedIn profile, a brief cover letter, portfolio with your best work, and your best GPT conversation (prompt + output — the one that made you pause) to [email protected]

NB: Thank you for taking the time to submit your application. Please note that only candidates selected for interviews will be contacted further.

Job listing at BackaBuddy: Verification Officer

Job listing at BackaBuddy: Verification Officer

BackaBuddy is South Africa’s leading online donations-based platform. They are looking for an enthusiastic, flexible and compassionate Verification Officer to join them in their friendly team.

Position Objective:

Position: Verification Officer
Reports to: COO
Location: Cape Town CBD (flexible remote working)
Work hours: Monday – Friday, 8 am to 5 pm
Salary: Market-related
Employment type: 4 months contract with the option to go permanent
Start date: ASAP

Primary Responsibilities and Duties:

  • Provide high-quality email and phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries. 
  • Proactively vet fundraisers and interpret fundraiser content in accordance with the BackaBuddy Terms of Service, in addition to staying up-to-date on the latest trends and assisting with evaluating policy. 
  • Manage banking details collection from the beneficiaries and ensure that the Finance team have the correct information to payout funds owed according to strict timelines.
  • Manage ad-hoc payment requests/donor refund requests received from beneficiaries.
  • Respond to and investigate reports a fundraiser queries.
  • Work with the customer service, marketing and finance teams, and others to ensure fundraisers on BackaBuddy are legitimate and donations are delivered to the correct parties.
  • Field questions and vet fundraisers for the Communities team, collaboratively work with all teams on a regular basis and in emergencies and become an expert in quickly resolving complicated issues through email, phone, and messaging software (Zoho Desk ticketing programme). 
  • Identify trends, handle escalations, and ensure safe delivery of funds for beneficiaries.
  • Develop a deep understanding of trust-related issues and a willingness to experiment with bold, novel solutions.
  • Consistently improve and enhance our internal processes and systems.
  • Interpret data, analyze results, and create risk models, and bring that perspective to the team.  
  • Provide invaluable feedback to our Dev Team to build Trust & Safety into the BackaBuddy platform.

 

Requirements:

  • Exemplify BackaBuddy’s core values (performance, accountability, effectiveness) and embody company and team culture
  • Are a consistent high-performer in metrics
  • Are an effective problem solver: spots issues or efficiency gains and brings solutions forward
  • Exude strong leadership skills
  • Able to think critically and be a fast learner
  • Display natural ability to “think big” and take initiative
  • Understand and help guide the vision of the company and team 
  • See every interaction as a chance to build rapport and strengthen the public perception of BackaBuddy
  • Are comfortable engaging with industry leaders
  • Adaptable in a fast-paced work environment
  • Must have own laptop and stable internet connection

To apply:

Please submit a cover letter, resume, and salary requirements to: [email protected]. Only those whose applications are being considered will be contacted. No phone calls, please.

Create a crowdfunding campaign

South Africa’s leading crowdfunding platform, BackaBuddy has supported more than 10 000+ individuals and charities in setting up fundraising campaigns for medical fees, tuition and various causes in South Africa. The platform has thus far risen over R380 Million.