BackaBuddy is South Africa’s leading crowdfunding platform, empowering individuals and charities to raise funds for causes that matter. We’re looking for a detail-oriented and compassionate Finance Processing Clerk to join our growing team. This role sits at the heart of our finance operations and donor-facing services, supporting both beneficiaries and donors with accuracy, care, and efficiency.

• Position: Finance Processing Clerk
• Reports to: Finance Manager
• Location: Remote working but preference for Cape Town
• Work hours: Monday – Friday, 8am to 5pm 
• Salary: R12 000 per month
• Employment type: 6 months contract 
• Start date: ASAP

Key Responsibilities

• Process day-to-day financial transactions including donations, refunds, beneficiary banking details, and payouts.
• Accurately verify, classify, record, and post transactions across relevant systems.
• Reconcile campaign and charity accounts, ensuring all payouts are properly recorded and discrepancies are resolved.
• Investigate and allocate unassigned donations from bank statements and payment gateway reports.
• Respond to internal and external donor/beneficiary queries via our ticketing system within 24 hours.
• Provide daily follow-up on open queries and work toward timely resolution.
• Attend to all donation and payout-related queries in line with BackaBuddy’s customer service policy.
• Prepare and generate financial reports when requested.
• Support the Finance Manager with ad hoc financial tasks and compliance checks.
• Ensure all donation-related activities meet internal policies and external regulatory requirements.
• Actively contribute to the continuous improvement of financial processes, identifying inefficiencies and proposing solutions.

Requirements

• 2–3 years’ experience in a finance support, accounting, or similar role.
• Proficient in banking procedures, reconciliations, and payment systems.
• Strong working knowledge of Microsoft Office (especially Excel) and Google Workspace (Sheets, Drive).
• Excellent communication skills (written and verbal).
• Meticulous attention to detail with strong organisational and prioritisation skills.
• Ability to work independently, take initiative, and thrive in a remote team environment.
• Proven numerical accuracy and sound judgment when resolving financial discrepancies.
• Knowledge of donations and fundraising platforms is advantageous.
• Must have a personal laptop and reliable internet connection. 

Ideal Candidate

• A compassionate communicator who thrives in customer-facing roles and finds joy in helping others succeed.
• A detail-driven individual who balances empathy with rigorous compliance and accuracy.
• A natural problem-solver who proactively identifies risks and inefficiencies and proposes actionable solutions.
• A tech-savvy team player comfortable with digital tools, systems, and remote collaboration.
• An adaptable, high-performing individual eager to contribute to a purpose-driven, fast-paced organisation. 

What We Value

• Performance: Deliver high-quality work with speed and accuracy.
• Accountability: Own your responsibilities and follow through with professionalism.
• Effectiveness: Solve problems, streamline processes, and communicate clearly.
• Culture: Embody BackaBuddy’s mission and values in every interaction — internally and externally. 

How to Apply

Please email your CV and a short cover letter explaining your relevant experience and why you’d be a great fit to [email protected]. While we’d love to respond to every application, only shortlisted candidates will be contacted. If you haven’t heard from us within 2 weeks, please know that we truly appreciate your interest and the time you took to apply.