BackaBuddy is South Africa’s leading online donations-based platform. They are looking for an enthusiastic, flexible and compassionate Verification Officer to join them in their friendly team.
Position Objective:
Position: Verification Officer
Reports to: COO
Location: Cape Town CBD (flexible remote working)
Work hours: Monday – Friday, 8 am to 5 pm
Salary: Market-related
Employment type: 4 months contract with the option to go permanent
Start date: ASAP
Primary Responsibilities and Duties:
- Provide high-quality email and phone support to customers and other stakeholders to ensure fundraiser authenticity and safe delivery of funds for beneficiaries.
- Proactively vet fundraisers and interpret fundraiser content in accordance with the BackaBuddy Terms of Service, in addition to staying up-to-date on the latest trends and assisting with evaluating policy.
- Manage banking details collection from the beneficiaries and ensure that the Finance team have the correct information to payout funds owed according to strict timelines.
- Manage ad-hoc payment requests/donor refund requests received from beneficiaries.
- Respond to and investigate reports a fundraiser queries.
- Work with the customer service, marketing and finance teams, and others to ensure fundraisers on BackaBuddy are legitimate and donations are delivered to the correct parties.
- Field questions and vet fundraisers for the Communities team, collaboratively work with all teams on a regular basis and in emergencies and become an expert in quickly resolving complicated issues through email, phone, and messaging software (Zoho Desk ticketing programme).
- Identify trends, handle escalations, and ensure safe delivery of funds for beneficiaries.
- Develop a deep understanding of trust-related issues and a willingness to experiment with bold, novel solutions.
- Consistently improve and enhance our internal processes and systems.
- Interpret data, analyze results, and create risk models, and bring that perspective to the team.
- Provide invaluable feedback to our Dev Team to build Trust & Safety into the BackaBuddy platform.
Requirements:
- Exemplify BackaBuddy’s core values (performance, accountability, effectiveness) and embody company and team culture
- Are a consistent high-performer in metrics
- Are an effective problem solver: spots issues or efficiency gains and brings solutions forward
- Exude strong leadership skills
- Able to think critically and be a fast learner
- Display natural ability to “think big” and take initiative
- Understand and help guide the vision of the company and team
- See every interaction as a chance to build rapport and strengthen the public perception of BackaBuddy
- Are comfortable engaging with industry leaders
- Adaptable in a fast-paced work environment
- Must have own laptop and stable internet connection
To apply:
Please submit a cover letter, resume, and salary requirements to: [email protected]. Only those whose applications are being considered will be contacted. No phone calls, please.
Create a crowdfunding campaign
South Africa’s leading crowdfunding platform, BackaBuddy has supported more than 10 000+ individuals and charities in setting up fundraising campaigns for medical fees, tuition and various causes in South Africa. The platform has thus far risen over R380 Million.
- Raise funds for an individual or cause.
- Register your non-profit organisation.
- Create a crowdfunding campaign to raise funds for a non-profit organisation.
