Ready to launch your campaign on BackaBuddy? This guide covers everything you need to know to set up, write a compelling story, and activate your Donate button. Learn how to make your campaign stand out and reach your funding goals effectively.
Steps to Start Your Campaign:
Log into your BackaBuddy profile and click on “Start Campaign.”
Enter essential details like your campaign name, target amount, and images.
Write an engaging story to inspire potential donors.
Preview your campaign and click “Launch.”
Make sure your campaign title is simple and powerful—it’s the first thing potential donors will see. A clear, compelling title can increase the chances of donations!
Starting a crowdfunding campaign on BackaBuddy begins with creating your profile! This guide walks you through setting up your BackaBuddy account so you can begin your fundraising journey. Once your profile is registered and verified, you’re all set to launch your first campaign and join our supportive community.
Confirm your profile by clicking the verification link sent to your email.
For a smoother experience, double-check your email address and ensure you click the verification link promptly to avoid delays in setting up your account.
Watch Our Step-by-Step Guide on YouTube
Contact Us
For any questions, reach out to your campaign manager for personalised assistance, alternatively contact us, HERE.
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Your donation has the power to make a meaningful difference in someone’s life, and BackaBuddy is committed to ensuring your contribution is processed smoothly. While our process is usually seamless, occasional issues can arise. This guide will help you troubleshoot any problems, ensuring your support reaches its worthy cause.
Common Issues with Donations
Here are some common reasons why a donation might not process as expected:
Cached Information: Your browser might be using outdated data that could affect the donation process.
Billing Address Mismatch: Ensure the billing address you enter matches the address on file with your credit card company.
Incorrect Security Code: A small error in the security code can prevent the transaction from going through.
Expiration Date Mismatch: Verify that the expiration date you entered matches the one on file with your credit card company.
Inactive Card: New cards that haven’t been activated yet might disrupt the donation process.
Credit Card Declined: Your credit card company may decline the charge for security reasons.
Communication Issues: Temporary issues between your credit card company, the payment gateway, or our site could affect the transaction.
Location Mismatch: Donations from a location different from your card’s billing address might trigger a security alert.
VPN Access: Using a VPN from an unfamiliar location can sometimes cause temporary issues.
Troubleshooting Your Donation
If you experience any issues with your donation, try the following steps:
Verify Payment Status: If you receive a bank confirmation but encounter an error on BackaBuddy, wait 24 hours to see if the donation appears on the campaign page. If it doesn’t, please contact our Support Team with proof of payment.
Retry Donation: If no payment notification is received, try making the donation again using a different device or browser. Clearing your cache and cookies may help. Ensure all details, including the address and security code, are correct.
Contact Support: If the issue persists, contact our Support Team with detailed information and screenshots to help resolve the problem quickly.
Pending Charges: If a failed donation shows as “pending” on your statement, it should be removed within 2-3 business days. If it remains, your bank can assist in removing the pending charge.
Processing Times
Credit card and PayPal donations are usually processed immediately.
Instant EFT donations may take up to 2 business days.
EFT payments might require up to 3 business days due to manual approval.
For EFT payments, please email proof of payment to [email protected].
BackaBuddy is dedicated to ensuring your donation reaches its worthy cause. If you encounter any issues, please reach out to our Support Team for assistance.
