At BackaBuddy, we want your fundraising experience to be as smooth as possible—including getting your funds out when you need them! Whether you’re running a self-managed campaign or a Blue Tick campaign, here’s a simple, step-by-step guide to help you request a payout, plus tips for a hassle-free process.
Before You Request a Payout
For Self-Managed Campaigns
Before you can request a payout, your campaign must be verified by the BackaBuddy team. This means:
Upload all required documents for verification.
Wait for your campaign to be checked by the BackaBuddy team.
Once verified, a BackaBuddy Verified Badge will appear on your campaign page, and the “Payout Request” button will turn purple and become available.
Tip: If you see the “Payout Request” button greyed out, double-check your documents and make sure your campaign has been fully verified!
Blue Tick campaigns (where donations are paid directly to an organisation or service provider) do not require campaign verification before requesting a payout.
How to Request a Payout
Steps 1–9 (For Both Self-Managed & Blue Tick Campaigns)
Hover over your profile name (top right-hand corner).
Select “My Campaigns” from the dropdown.
Scroll down to find your campaign’s banner and title, below the donation summary circle.
On the right, click the purple circle with a purple dropdown arrow.
Click on “Manage Campaign”.
6. On the left, select the purple “Payout Request” button.
7.
PC View: Tick the small circle next to your campaign’s name in the summary.
Mobile View: Click on “Funds Breakdown” dropdown arrow and then tick the small circle next to your campaign’s name in the summary.
8. Enter the amount you wish to withdraw in the “Payout Amount” box.
9. Click “Request Payout”.
The Payout Journey Splits Here
A. Blue-Tick Campaigns
10. You’ll be prompted to upload supporting documents. Choose one of the following:
Invoice: If you have an invoice from the organisation you need to pay.
Or a Reimbursement Claim: If you’ve already paid and are claiming back, upload your proof of payment. You’ll also need to upload your proof of banking details.
Organisation’s proof of Banking Details: If the payment is to an organisation’s bank account (the usual option). You can upload the same invoice if the banking details are clearly displayed.
Tip: If PDF uploads fail (usually due to file size), take a screenshot and upload the image instead!
11.Upload your document(s) by clicking the “+” in the square boxes. (One document per block.)
12.Enter the organisation’s bank account details—make sure these match your uploaded proof or the details on the invoice.
13.Leave a tip for BackaBuddy (optional).
14. Click “Save and Submit” at the bottom.
15. If completed successfully, a small pop-up will confirm your payout request has been sent for processing. Click “Finish” to complete.
B. Self-Managed Campaigns
Funds are paid into the campaign creator’s bank account or beneficiary of choosing (as uploaded and verified during campaign setup).
10. After clicking “Request payout”, complete the payout form: add a clear title and description, and double-check the banking details.
11. (Optional) Add a tip.
12. Click “Save & Submit.”
13. A confirmation pop-up will confirm your payout request was sent for processing. Click “Finish” to complete.
Tracking Your Payout Request
Once you’ve submitted your payout request, you can track its progress right in your dashboard:
Navigate to “Withdrawals” from your menu.
For both Blue Tick and Self-Managed campaigns, you will see the status of your payout request.
If your payout has been successfully processed and is waiting to be paid, the status will show as “Pending”.
Once the payout has been made, the status will update to “Paid”.
Checking the “Withdrawals” section is the quickest way to confirm your payout’s status without needing to contact support.
Important Notes
Processing Time: Payouts usually take 3 to 10 business days to process.
Proof of Payment: If you need a proof of payment, please contact the BackaBuddy team.
International Payouts: For international bank accounts, contact the team to complete the “International Payout” form. (International payouts may take a bit longer.)
For Blue Tick Campaigns: Funds must be paid directly to the organisation’s bank account (except in the case of reimbursements, which require valid proof).
Troubleshooting
If the “Payout Amount” box doesn’t work:
Refresh your browser.
Double-check there are no spaces before or after the amount.
Ensure Num Lock is off.
Try a different device.
If PDFs don’t upload:
Try taking a screenshot and uploading as an image.
To get your campaign fully verified and ready to receive donations, you’ll need to upload a bank account confirmation letter. This letter helps us ensure the account details on your campaign are valid and linked to you (or your organisation).
We know admin isn’t the most exciting part of crowdfunding — but we’ve made it as easy as possible. Below are step-by-step instructions to help you download the letter from your bank.
If you run into any trouble, don’t worry — we’re here to help.
Once you’ve got your confirmation letter, head to your campaign dashboard, go to the Verification section, and upload your document.
Double check the following before uploading: ✔ Your full name is clearly visible ✔ Banking details match what’s listed on your campaign ✔ The letter is dated within the last 3 months ✔ The file is a PDF or clear image (JPG/PNG)
We recommend doing this as soon as you can — this is the final step before your funds can be paid out.
Verifying your BackaBuddy campaign builds trust with your donors and ensures smooth payouts. This guide explains the importance of verification and the simple steps to complete it.
Steps to Verify Your Campaign:
Log into your profile and go to “My Campaigns.”
Select your campaign and navigate to “Manage Campaign.”
Click on “Verification” and submit the required documents.
Verify your campaign early to avoid delays in receiving donations.
Increase your campaign’s success by adding team members! This guide explains how to add collaborators to your campaign, making it easier to reach your fundraising goals together.
Steps to Add Team Members:
Log in and go to “My Campaigns.”
Select your campaign, click “Manage Campaign,” and navigate to “Team Members.”
Add up to two team members to assist with your campaign.
Watch Our Step-by-Step Guide on YouTube
Contact Us:
For any questions, reach out to your campaign manager for personalised assistance, alternatively contact us, HERE.
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Learn how to activate the Donate button on your BackaBuddy campaign, ensuring it’s ready to receive donations from supporters. A quick and simple step, activating the Donate button allows you to start fundraising effectively.
Steps to Activate the Donate Button:
Log in to your profile and access your campaign.
Click on “Manage Campaign.”
Scroll down and hit “Launch” to activate the Donate button.
Make sure your campaign details are complete and appealing before activating your Donate button—first impressions are powerful.
