Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy

Finding a Bank Confirmation Letter for Your Campaign on BackaBuddy

To get your campaign fully verified and ready to receive donations, you’ll need to upload a bank account confirmation letter. This letter helps us ensure the account details on your campaign are valid and linked to you (or your organisation).

We know admin isn’t the most exciting part of crowdfunding — but we’ve made it as easy as possible. Below are step-by-step instructions to help you download the letter from your bank.

If you run into any trouble, don’t worry — we’re here to help.

Absa

Using the Absa App

    1. Log in to the Absa Banking App
    2. Select your account
    3. Tap Details, then Download Confirmation Letter

Online Banking

    1. Head to absa.co.za and log in
    2. Click Accounts, then choose your account
    3. Select Account Confirmation Letter to download or email it to yourself

Capitec Bank

Using the Capitec App

    1. Open the app and log in
    2. Tap Save, then select your account
    3. Tap Send Account Details — this will email the confirmation letter to you

Online Banking

    1. Log in at capitecbank.co.za
    2. Go to Account Info, then download the letter

Prefer to go in person?
Visit any Capitec branch with your ID and they’ll print it out for you.

Discovery Bank

Using the Discovery App

    1. Log in
    2. Tap Transact, then choose your account
    3. Tap Account Details > Download Confirmation Letter

Online Banking

    1. Go to online.discovery.bank
    2. Click Accounts, choose your account
    3. Then select Download Confirmation Letter

FNB

Using the FNB App

    1. Open the app
    2. Tap your account > More
    3. Select Account Confirmation Letter

Online Banking

    1. Go to fnb.co.za and log in
    2. Click My Bank Accounts > Account Options > View Details
    3. You’ll see the option to Download or Email your letter

Nedbank

Using the Nedbank Money App

    1. Log in
    2. Tap your account, then go to Documents
    3. Select Account Confirmation Letter

Online Banking

    1. Visit nedbank.co.za and log in
    2. Click Accounts, select your account
    3. Choose Download Account Confirmation Letter

Standard Bank

Using the Standard Bank App

    1. Log in to the app
    2. Tap your account > Details
    3. Tap Send/Download Confirmation Letter

Online Banking

    1. Go to onlinebanking.standardbank.co.za
    2. Select Accounts, then your account
    3. Click Download Confirmation Letter

TymeBank

Using the TymeBank App

    1. Log in
    2. Tap your EveryDay Account
    3. Tap More Options > Download Account Confirmation Letter

Online Banking

    1. Go to tymebank.co.za and log in
    2. Click on Accounts, choose your account
    3. Select Download or Email Confirmation Letter

 

Uploading Your Letter to BackaBuddy

Once you’ve got your confirmation letter, head to your campaign dashboard, go to the Verification section, and upload your document.

Double check the following before uploading:
✔ Your full name is clearly visible
✔ Banking details match what’s listed on your campaign
✔ The letter is dated within the last 3 months
✔ The file is a PDF or clear image (JPG/PNG)

We recommend doing this as soon as you can — this is the final step before your funds can be paid out.

Need a Hand?

We’ve put together a helpful step-by-step video to walk you through the verification process:
Watch here: How to Verify Your Campaign & Get Funds

Still unsure or stuck? You’re not alone — just drop us an email on our contact page or reach out to your campaign support manager.

We’re here to help you every step of the way. You’ve got this!

How To Close Your BackaBuddy Campaign

How To Close Your BackaBuddy Campaign

This is the how-to guide for closing and hiding your BackaBuddy campaign. Understand the process and provide feedback about your experience.

Steps to Close Your Campaign:

  • Log into your profile and go to “My Campaigns.”
  • Select “Manage Campaign” for the campaign you wish to close.
  • Choose a reason for closing and click “Close Campaign.”

Watch Our Step-by-Step Guide on YouTube

 

Contact Us:


For any questions, reach out to your campaign manager for personalised assistance, alternatively contact us, here

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Your experience matters to us. Please take a moment to complete our survey for feedback—your insights help us improve and better support our community!

How To Verify Your Campaign & Get Funds

How To Verify Your Campaign & Get Funds

Verifying your BackaBuddy campaign builds trust with your donors and ensures smooth payouts. This guide explains the importance of verification and the simple steps to complete it.

  • Steps to Verify Your Campaign:
    • Log into your profile and go to “My Campaigns.”
    • Select your campaign and navigate to “Manage Campaign.”
    • Click on “Verification” and submit the required documents.

Verify your campaign early to avoid delays in receiving donations.

Watch our Step-by-Step Guide on YouTube

Helpful Links:

Contact Us:

For any questions, reach out to your campaign manager for personalised assistance, alternatively, contact us HERE

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How to Add a Team Member to Your BackaBuddy Campaign

How to Add a Team Member to Your BackaBuddy Campaign

Increase your campaign’s success by adding team members! This guide explains how to add collaborators to your campaign, making it easier to reach your fundraising goals together.

  • Steps to Add Team Members:
    • Log in and go to “My Campaigns.”
    • Select your campaign, click “Manage Campaign,” and navigate to “Team Members.”
    • Add up to two team members to assist with your campaign.

 

Watch Our Step-by-Step Guide on YouTube

 

Contact Us:

For any questions, reach out to your campaign manager for personalised assistance, alternatively contact us, HERE

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How to Activate the Donate Button on Your Campaign

How to Activate the Donate Button on Your Campaign

Learn how to activate the Donate button on your BackaBuddy campaign, ensuring it’s ready to receive donations from supporters. A quick and simple step, activating the Donate button allows you to start fundraising effectively.

  • Steps to Activate the Donate Button:
    • Log in to your profile and access your campaign.
    • Click on “Manage Campaign.”
    • Scroll down and hit “Launch” to activate the Donate button.

Make sure your campaign details are complete and appealing before activating your Donate button—first impressions are powerful.

Watch Our Step-by-Step Guide on YouTube

Helpful Links:

 

Contact Us

For any questions, reach out to your campaign manager for personalised assistance, alternatively contact us, HERE

Want impact stories and top crowdfunding tips? Sign up for our newsletter and join our community!

How to Edit Your BackaBuddy Campaign to Maximise Success?

How to Edit Your BackaBuddy Campaign to Maximise Success?

Keeping your campaign fresh and engaging is key to reaching your goals. This guide will help you manage and edit your BackaBuddy campaign by updating your story, adding team members, and posting updates to stay connected with supporters.

  • Steps to Edit Your Campaign:
    • Log in to your profile and select “My Campaigns.”
    • Choose the campaign you wish to edit.
    • Update details, images, or add team members as needed.

Share updates on any milestones or news related to your campaign—it helps donors feel involved in your journey!

Watch Our Step-by-Step Guide on YouTube

Helpful Links:

 

Contact Us

For any questions, reach out to your campaign manager for personalised assistance, alternatively contact us, HERE.

Want impact stories and top crowdfunding tips? Sign up for our newsletter and join our community!