Crowdfunding is growing rapidly in South Africa, giving non-profit organizations an opportunity to raise more money by tapping into the power of the crowd.
Although over R550 million has been raised on BackaBuddy for various causes, our most successful charities, will tell you that crowdfunding is not easy.
To make things a little easier for our charities, our expert team has put together this article on how to diversify your income stream and explore different ways to raise additional funds by using some of the most famous local events.
Once you have registered your charity to raise funds on BackaBuddy, the next step is to find champions and put together a fundraising team.
Where can you find champions?
TIP 1: The best place to find champions to raise funds for your organisation is to reach out to past fundraisers who have supported your organisation.
TIP 2: If you have volunteers at your organisation, ask them if they would be interested in putting together a campaign to highlight a need you might have or help to promote your new champions that sign-up.
TIP 3: Reach out to friends, family, colleagues and social groups to see if the keen chamipons among you would like to raise funds for your organisation.
TIP 4: Create a post on Social Media to see if any of your followers are taking part in the event. If anyone on your social network is entering the challenge message them privately to see if they will champion your cause! You can also share this post on various groups and forums to reach potential donors.
TIP 5: Following the official social media hashtags for the event could also introduce you to potential champions. Simply click on the following resource to explore hashtags you can use: Ugenie
TIP 6: Send out a call to action to your email list or database to see if any of your donors will be participating in the event and would like to raise funds for you.
Here is a template you could use:
Dear (name)
I hope you are well and staying safe.
We are reaching out to you, as you have been a valued supporter of our organization and the work we do.
This Month, we are putting together a fundraising team of champions for the _______________, which will take place from _______________. We are hoping to raise funds at the event to create awareness for our organisation and raise much-needed funds for _______________.
If you are passionate about our organisation and the work we do to _________, please consider entering the _______________ to raise funds on our behalf.
How to enter:
Register for the _______________ here (website). Create your fundraising campaign on BackaBuddy by letting the team know who you are, how much you would like to raise, and why you are passionate about your organisation here.
If you have any questions please contact Lakiwe your dedicated BackaBuddy Head of Charities via email:[email protected] to arrange a meeting.
The Old Mutual Two Oceans Marathon
How can you support your champions?
You need to support your champions as much as possible to empower them to raise funds for you.
Show your champions who you are
If you have an organisational video and some emotive and inspiring images that show the valuable work you do, share them with your champions. This will motivate and inspire your champions on their crowdfunding journey and give them beautiful content to share across social media
Give your champions the latest statistics relating to your organisation and tell them about your success stories, so they can tell their networks about you and encourage donations.
Tell your champions what you need.
Crowdfunding with a tangible need, always speaks better to the public. Give your champions an idea of how funds raised will be used to benefit your organisation. This will help them determine their fundraising target and encourage potential donors to donate funds in those increments.
(For example)
“R100 will allow us to purchase 1 pair of shoes that will benefit disadvantaged children living in Edenvale, Johannesburg”
“Raising R10 000 will cover allow us to cover the data costs for 100 students struggling with online learning in their matric year”
“If we raise R100 000 with our crowdfunding campaign, we will be able to refurbish two classrooms”
If your runner has a personal connection with your charity and would like to fundraising for a particular need that resonates with them, this will make an emotive crowdfunding appeal!
Highlight your donors and help them spread the word
During your champion’s crowdfunding journey they will also need your encouragement and support to achieve their fundraising goal.
Create a post on social media to introduce your champion to your social media following, post updates about their campaign and congratulate them when they reach certain milestones. Encourage your champions to also share their connection with your organisation on their social media platforms when sharing their crowdfunding campaign link.
Examples of social media posts you could create:
Stefani from Cape Town is halfway towards reaching her fundraising target of R100 000 on BackaBuddy! With the support she has received thus far, we can cover the registration cost of 10 learners at UCT!
Communicate with your champions
Create a WhatsApp group to keep in touch with your champions, and see how their campaigns are doing and where their successes or struggles lie. Host regular Zoom meetings with your champions to motivate them, say thank you and offer them some encouragement. If you would like a BackaBuddy team member present in your workshops, let us know and we will be happy to share our expertise!
Encourage more donations
If your organisation is Section 18A certified, let your champions know to share this information with their potential donors as this is a great incentive to encourage donations in larger amounts. If you are Section 18A certified, let us know and we can add it to your campaign page for all potential donors to see!
We hope you found value in our advice, if your organisations have any questions, please reach out to us. The BackaBuddy team is here to help.
We wish your organisation and all your champions at the event all the best on their journey!
At BackaBuddy, we cherish our diverse donor community and are committed to protecting your trust. To keep our platform secure and transparent, our dedicated team works diligently to verify every crowdfunding campaign before processing payouts and activating charity profiles.
We want you to know that these processes are designed to uphold the values of trust and goodwill. They reflect our commitment to our community, not a judgment on your cause or efforts.
How It Works
When donations come in, they’re safely held in the BackaBuddy bank account until we can verify your campaign and ensure it’s ready for payout. Whenever you’re ready, simply log in and submit your documents.
Just a heads-up: your verification documents will only be reviewed after we receive your first donation. Our team is here for you, so please allow up to 5 working days for feedback on your submission.
How Do I Get My Campaign Verified?
To make the verification process as smooth as possible and to ensure a prompt payout for your campaign, please follow these friendly steps:
Log in to your account.
Navigate to the menu and click on Profile.
Go to My Campaigns, then click the down arrow next to your campaign.
Select Manage Campaign, then click on Verification.
Submit the requested documents and banking details.
What Documents Will Be Requested?
Proof of Identity of the Campaign Creator (choose one of the following):
Identity document
Passport
Driver’s license
Supporting Documentation
Any documents that help clarify your campaign or explain its goals are welcome. Please ensure all submissions are legible and clear. Check out the next section for examples!
Banking Details
Please provide the bank account details where you’d like your funds sent. We’ll need proof of your bank account, ideally dated within the last 3 months.
*Please double-check you are inserting the correct account details.
How to Request Payout
Self-Managed Campaigns:
Once your campaign shows the verified badge, you’re all set for payout! When you’re ready, follow these simple steps:
Log in to your profile.
Go to Menu > Profile > My Campaigns.
Click the down arrow next to your campaign > Manage Campaign.
Select Payout Request.
Our finance team will take care of your request and typically requires up to 10 working days to process it.
Blue Tick Campaigns:
If you have a Blue Tick campaign, you’re in luck! It’s immediately eligible for payout. To request it, just follow these steps:
Log in to your profile.
Go to Menu > Profile > My Campaigns.
Click the down arrow next to your campaign > Manage Campaign.
Select Payout Request.
Don’t forget to submit a payout document with your request, such as an invoice, statement, or receipt for reimbursement. Just a little reminder: you can only request one payment at a time, so please wait until the previous one is completed before submitting another.
*Kindly double-check that the account number you have manually inserted matches the account number on the payout document.
Examples of Supporting Documents per category
Individuals
Medical
Doctor’s report
Medical report
Medical aid letter
Pharmacy account
Hospital discharge note
Hospital invoice
In Loving Memory
Death certificate
Funeral home invoice
Fire/Drought/Disaster Support
Fire report
Police report
Invoices for replacing damaged goods
Education
Fee statement
Registration letter
Acceptance letter
Sports
Invitation to the sports event
Letter confirming the intention to attend
Women & Girls
Invoices for items to be purchased
Letter from the organization if partnering
Animals
Vet bill
Invoice from the vet
Creative/Arts
For art conventions (IMTA, iPOP, etc.) – invitation to the event
For equipment (musical instruments/videography equipment) – invoices from the supplier
Food & Hunger
Invoices from suppliers
Receipt for items bought (for reimbursement)
Environment
Permits – depending on the intended use of funds
Invoices for equipment
Children
If clothes are being purchased – invoices for clothing
If for school fees – fee statement per child
If raising funds for a school – a letter from the school principal
Community Development
If partnering with a charity/organization – a letter confirming the intent of the campaign
Invoices for food items to be purchased (pay directly)
Business/App
Business plans
Business registration documents
Budgets
Charities
A valid NPO certificate
Active social media pages (more than 1 year old)
A clear image of the charity/NPO logo
Please remember that any documentation you submit won’t be displayed on your campaign page. However, they play a crucial role in our verification process, ensuring everything runs smoothly.
Crowdfunding with BackaBuddy empowers you to raise funds for any cause by harnessing the power of community support. Whether it’s medical expenses, memorials, adventures, or more, our platform helps you create impactful campaigns. Donations are purely out of generosity, allowing everyone to be part of the solution and drive positive change.
How It Works
Creating a fundraiser on BackaBuddy is simple and free. Set up your campaign, share it with your network, and start receiving donations. There are no time limits or penalties, and you can continue receiving funds even after reaching your target. We vet every campaign to ensure integrity, and for added security to our donors, funds can be paid directly to vendors. Payouts are processed within 10 business days.
Why BackaBuddy?
BackaBuddy offers a fast, legitimate way to raise funds without upfront fees. It’s an alternative to traditional funding, reaching beyond your immediate network. With no repayment clauses, donations go directly to those in need. Donors love the sense of community and belonging.
Watch the video below for more information:
Contact us if you need further assistance:BackaBuddy
Getting your crowdfunding campaign noticed by the media can boost visibility and bring in more donations. By connecting with various outlets, you can expand your audience and improve your campaign’s chances of success.
Here’s a simple guide to help you effectively share your campaign with the media.
Tips for Sharing Your Campaign with the Media
Tell an Interesting Story: Highlight what makes your campaign unique. Media outlets prefer stories that are impactful and relatable. Keep it brief—no longer than a page.
Create a Press Kit: Include a press release, good-quality photos with captions, and a link to your campaign page to make it easy for journalists.
Choose the Right Media Outlets: Focus on local outlets first—they’re more likely to cover community stories. If your campaign has broader appeal, reach out to national or international media. Tailor your approach to what their audience would be interested in.
Reach Out to Local Media: Once your campaign has 10-20 donations and is gaining momentum, contact local blogs, newspapers, radio, and TV stations. A third-person press release with quotes and visuals works best.
Find Media Contacts: Use resources like The South African Government Media Directory (linked below), check the “Contact Us” section of publications, or reach out to journalists on social media.
Personalize Your Pitch: Customize your email for each media contact, explaining why their audience would be interested in your campaign. Avoid bulk emails.
Use Free Tools: Platforms like MyPR and PressPortal are great for free press release distribution and can help you reach a wider audience.
Follow Up: If you don’t hear back, send a polite follow-up email. Persistence can make a difference.
Media Contact List
The government has put together a list of key South African media outlets, categorised for your convenience. Use this list to reach out to the right platforms that can help amplify your campaign:
Your donation has the power to make a meaningful difference in someone’s life, and BackaBuddy is committed to ensuring your contribution is processed smoothly. While our process is usually seamless, occasional issues can arise. This guide will help you troubleshoot any problems, ensuring your support reaches its worthy cause.
Common Issues with Donations
Here are some common reasons why a donation might not process as expected:
Cached Information: Your browser might be using outdated data that could affect the donation process.
Billing Address Mismatch: Ensure the billing address you enter matches the address on file with your credit card company.
Incorrect Security Code: A small error in the security code can prevent the transaction from going through.
Expiration Date Mismatch: Verify that the expiration date you entered matches the one on file with your credit card company.
Inactive Card: New cards that haven’t been activated yet might disrupt the donation process.
Credit Card Declined: Your credit card company may decline the charge for security reasons.
Communication Issues: Temporary issues between your credit card company, the payment gateway, or our site could affect the transaction.
Location Mismatch: Donations from a location different from your card’s billing address might trigger a security alert.
VPN Access: Using a VPN from an unfamiliar location can sometimes cause temporary issues.
Troubleshooting Your Donation
If you experience any issues with your donation, try the following steps:
Verify Payment Status: If you receive a bank confirmation but encounter an error on BackaBuddy, wait 24 hours to see if the donation appears on the campaign page. If it doesn’t, please contact our Support Team with proof of payment.
Retry Donation: If no payment notification is received, try making the donation again using a different device or browser. Clearing your cache and cookies may help. Ensure all details, including the address and security code, are correct.
Contact Support: If the issue persists, contact our Support Team with detailed information and screenshots to help resolve the problem quickly.
Pending Charges: If a failed donation shows as “pending” on your statement, it should be removed within 2-3 business days. If it remains, your bank can assist in removing the pending charge.
Processing Times
Credit card and PayPal donations are usually processed immediately.
Instant EFT donations may take up to 2 business days.
EFT payments might require up to 3 business days due to manual approval.
For EFT payments, please email proof of payment to [email protected].
BackaBuddy is dedicated to ensuring your donation reaches its worthy cause. If you encounter any issues, please reach out to our Support Team for assistance.
To create a successful crowdfunding campaign in the digital age, it is crucial to connect with potential donors through emotive storytelling and engaging visual content. Incorporating a 20-second to 3-minute video into your campaign can be a highly effective way to achieve this.
Studies have shown that a well-crafted video can build an emotional connection with viewers, lend credibility and authenticity to your cause, and increase the chances of raising up to 4X more funds than campaigns without a video.
In this guide, we have compiled a list of 7 essential elements to consider when creating a powerful video for an online fundraising appeal.
Sean Clarke, a Para-athlete from Johannesburg, provides a great example of an effective crowdfunding video. In his campaign to raise funds for James, a teenager in need of a prosthetic leg, Sean created a short yet impactful video introducing James and his life-long struggles.
Structuring your video
Shoot your video Selfe-style. You don’t need to have a professionally shot campaign video to make an impact. Consider using your smartphone’s front camera to shoot a short, authentic selfie-style video to elaborate on your campaign story. It’s all about speaking from the heart, providing relevant background information, and conveying your passion for your cause.
Interview the beneficiary: Conduct a short interview with the beneficiary of your campaign to help lead the conversation. Ask the beneficiary to introduce themselves, explain their challenges, and let potential donors know the impact donations will have on their lives.
John Rodwell from Kwa-Zulu Natal interviewed his homeless neighbour Johan, who was living in a tent. The emotional video captured the hearts of donors who contributed to a Wendy house for Johan and his dog.
Create a slideshow video: If you aren’t comfortable shooting a video, consider creating a slideshow video with images and text to tell the story of your beneficiary and the needs they might have. Consider recording a voice note on your phone that can accompany your video to add a personal touch to your campaign story and keep viewers engaged.
Get inspiration from other skilled storytellers
It’s beneficial to take some time to explore successful crowdfunding campaigns and the inspiring videos campaign creators have made to garner support from the donor community. We can all learn from each other.
Zanele Hlatshwayoran 18 marathons to support SADAG, in honour of her father who took his own life due to depression. Her video captured the clear impact her campaign would go on to create.
Need more examples? Watch as Henry Cock prepares to take on 133 half marathons for suicide prevention, Zolani Mahola backs a campaign to save a little boy suffering from cancer, Trinity Van Beeck introduces her friend who qualified for a chess competition, and Marlene Spies raises funds for a Cochlear Implant with the help of her granddaughter.
Presentation
Before filming your video, keep in mind that you should tell your story in less than 3 minutes to keep your viewers’ attention. Your tone should be warm, hopeful and informal, displaying your personality. Deciding where to film your video is also very important. Choose a well-lit room with a clear backdrop, or shoot your video outside in nature. Wherever you decide to film your video, make sure you have as little background noise as possible.
Your crowdfunding story is the foundation upon which you can build an emotional connection with potential supporters and inspire them to donate to your cause.
In your video, introduce yourself and your beneficiary, share the personal connection you have and provide meaningful background information, to build trust with potential supporters. As best as you can, articulate the tangible needs your beneficiary has, the challenge they are facing, and the positive impact donations will have on them. Share the defining moment that inspired you to start the campaign, and ask viewers to consider donating to your campaign and share it with their wider network.
Llewellyn Barnes was a homeless man living on the streets of Pretoria when he qualified for a major golf tournament. In sharing the story of his life, donors learned how his passion for golf got him through many difficult times in his life.
Visual and Sonic Storytelling
While speaking directly to the camera can be effective in introducing your cause to potential donors, incorporating visual aids such as images, text, animations, or music can significantly enhance your campaign’s impact.
Fortunately, there are user-friendly apps such as CapCut, TikTok, Canva and InShot that can help you create professional-looking and creative videos. Additionally, you can make use of the YouTube Audio Library to access royalty-free, copyright-safe production music and sound effects for your video.
When Joseph Payne interned for DOCKDA, a charity in Northern Cape, he launched a campaign to purchase bicycles for rural school children. Joseph used a combination of video clips, images, text, and music to beautifully illustrate his story and raise funds for his cause.
Social media
Including a video in your crowdfunding campaign and sharing it on social media can increase your chances of success by 5X, as video posts receive 7X more engagement than static posts. Additionally, videos are more engaging and favoured by algorithms, leading to greater visibility and wider sharing potential.
To further connect with potential donors, consider live streaming on popular platforms like TikTok, Facebook, or Instagram, to promote your cause, answer questions in real-time, and encourage donations. Be sure to promote your live stream beforehand to ensure a larger audience.
Milestones & Updates
Creating videos to update your donors, share milestones, and express gratitude for their support is a powerful way to build trust and engagement, ultimately encouraging additional donations. By showcasing the impact funds raised have created, like this adorable video from Blankets For Baby Rhinos, you can begin building a lasting relationship with your supporters.
Katlego Legotlo who has Cerebral Palsy, was gifted a brand new electronic wheelchair, in a heartfelt moment captured on video, that brought many to tears.
Conclusion
In conclusion, a well-crafted crowdfunding video has the potential to elevate your campaign’s message, convey complex information, reach a wider audience, build a meaningful relationship with donors and inspire them to support your cause.
